Website Maintenance & Support

We look after your website so you don’t have to

Website maintenance is a vital aspect of owning a website itself, we see many sites that are run on wordpress using out of date themes, plugins and worst of all wordpress core files. These sites are more susceptible to hacking even with security software installed thats why we recommend having a maintenance plan in place, to keep everything ticking along smoothly without you having to worry about it.

Don’t be under the assumption that your website won’t get hacked for whatever reason, many ‘kiddie scripters‘ just do it for fun or as they would say the ‘lolz’ (yes I rolled my eyes as I typed that) don’t give them the satisfaction of ruining your day.

Your website is vital to your business

You have a website this is essential to your business. It generates leads, customers and revenue. It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you.
It is fundamental to the success of your commercial enterprise and you need peace of mind that it’ll be available on your target audience 24/7 with out interruption, and that it will continue to support ongoing business growth.

All software is vulnerable

Software needs updating to stay secure and take advantage of technology advances. The unfortunate truth is that all software is vulnerable, including the software that powers your website. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses every day.

Take advantage of new approaches

Your competitors will be innovating or perhaps leading the way with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack.

Do it yourself?

Keeping your website up to date, backed up, secure, and bringing in new leads can be time-consuming and a more than a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology and strategies continue to evolve and it’s a full-time job to keep abreast of all the trends and developments, yes you may save yourself some cash by taking the DIY approach but time to dedicate to your business is far more valuable.

What our Maintenance Plans include

Ninja by Design Website Maintenance

Support time

Your time is precious and should be spent interacting with your customers and growing your business, not logging in and updating your website. Included support time can be used for things such as bug fixes, performance improvements, content updates, design updates – all those small tasks that keep a website ticking over, support time is used in 15 minute blocks which is usually the amount of time needed for small tasks.

Software & Security Maintenance

Each week we perform a maintenance checklist to keep your website secure and running smoothly. This includes software updates, security scans, and performance optimisation, you will receive a monthly report to keep you up to date on what has been done or improved on your website.

Video Tutorials

Easy to follow videos to help you manage your website content yourself, these can be access via our support site or installed directly to your dashboard during your active subscription periods.

Link Scan and Fixing

Broken links are bad for SEO, we can find and fix them for you.

Performance Optimisation

A slow website will hurt your business a lot. That’s why we benchmark your website performance regularly and react if something goes wrong.

Cloud Based Backups

If an update fails, or your website crashes, it’s imperative to have an up-to-date backup of your website. We give you peace of mind by running scheduled backups and making sure that up-to-date backup is always ready

Our Pricing Plans

More than just maintenance, we offer training, support and peace of mind. Please check our FAQ section or contact us if you have any questions regarding the maintenance packages.  If we have not been involved with your website before we will need to evaluate your site before the maintenance plan can come into effect.

No Contract. Cancel anytime.

Budget
£40

Per Month/Per Site

  • WordPress Core updates Monthly Checks
  • Plugin updates Weekly Checks
  • WordPress backup Monthly
  • Spam & revisions cleanups Monthly
  • Database optimisation Monthly
  • Benchmark your website performance Monthly
  • eCommerce software maintenance N/A
  • Malware scan + security software Monthly
  • Uptime monitoring N/A
  • Broken link checker N/A
  • Activity Report Monthly activity report
  • Support, troubleshooting and minor updates N/A
  • Additional design & development £40/hour +VAT
  • Support Availability 11am - 3pm Mon-Fri Limited Support
  • Cancellation policy Cancel Anytime
  • Payment terms Recurring monthly payment
HOT
Standard
£65

Per Month/Per Site

  • WordPress Core updates Monthly Checks
  • Plugin updates Weekly Checks
  • WordPress backup Weekly
  • Spam & revisions cleanups Weekly
  • Database optimisation Weekly
  • Benchmark your website performance Weekly
  • eCommerce software maintenance N/A
  • Malware scan + security software Weekly
  • Uptime monitoring Hourly
  • Broken link checker Weekly
  • Activity Report Monthly activity report
  • Support, troubleshooting and minor updates 30 Mins Included
  • Additional design & development £35/hour +VAT
  • Support Availability 10am - 4pm Mon-Fri Standard Support
  • Cancellation policy Cancel Anytime
  • Payment terms Recurring monthly payment
HOT
Premium
£120

Per Month/Per Site

BEST VALUE
  • WordPress Core updates Weekly Checks
  • Plugin updates Daily Checks
  • WordPress backup Daily
  • Spam & revisions cleanups Daily
  • Database optimisation Daily
  • Benchmark your website performance Weekly
  • eCommerce software maintenance Included
  • Malware scan + security software Daily
  • Uptime monitoring Every 15 Mins
  • Broken link checker Daily
  • Activity Report Monthly activity report
  • Support, troubleshooting and minor updates 1 Hour Included
  • Additional design & development £30/hour +VAT
  • Support Availability *9am - 6pm Mon-Fri Extra Support for Urgent Issues
  • Cancellation policy Cancel Anytime
  • Payment terms Recurring monthly payment
HOT

*Support after 5pm is limited to Urgent Issues